Shop with peace-of-mind
If you are not entirely satisfied with your purchase, we’re here to help !
Please contact us if you're not 100% happy with your purchase and we will do our best to find a solution that works for our customers.
You have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Second shipping is free of charge.
If a second exchange is needed. This one will be invoiced.
Return & Exchanges:
If for any reason you would like to return your item(s), they must be in their original condition (with packaging and tags intact) within 30 days of the delivery date.
We will either exchange the item, issue a full refund or a credit note on the site. Credit notes are non negotiable for transactions over 60 days.
Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
If you would like to exchange or return your item or have a warranty query please follow the link below and submit as much information as you can so that we can process your request as swiftly as possible.
FREE SHIPPING on orders over $100
In country (Vietnam) packages are generally dispatched within 2 days after receipt of payment and are shipped with tracking and drop-off with signature. we will provide you with a link to track your package online.
In the rest of Asia goods will be dispatched within 5 to 7 working days after receipt of payment and are shipped with tracking and drop-off with signature. we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total value of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way. Source Kiteboarding reserve the right to amend orders placed with incorrect delivery options without notice. Source Kiteboarding does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Source Kiteboarding is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.
Source Kiteboarding wants to ensure you receive your item safely and securely. With this in mind we inspect all our boards before dispatch. We also ask you to inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write ‘damaged’.
If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If there is further refusal, please contact us on our customer service number +84 933192675 or via email: firstname.lastname@example.org
We're here for you
Feel secure when shopping with us. Source Kiteboarding is committed to the highest levels of security with our online payment system. All payment transactions are supported by OnePay Vietnam. Payment methods accepted include Visa, Mastercard and American Express. In exceptional circumstances we can also accept payment by bank transfer.
For questions on payment options please contact us on our customer service number +84 933192675 or via email: email@example.com